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URL: https://dx.doi.org/DOI:10.17504/protocols.io.tcyeixw

Authors: Teris Cheung, Paul H. Lee, Paul S.F. Yip

Summary: AbstractBackgroundThis paper describes the association between workplace violence and job satisfaction among physicians and nurses in Macau. It further examines the risk factors for intrinsic and extrinsic job satisfaction among these professionals.MethodsConvenience sampling was sourced from six health centers supervised by the Macau Health Bureau, namely, the Coloane Health Center, Coloane Shek Pai Wan Temporary Health Center, Taipa Elderly Macau University of Science and Technology Hospital, Macau Sino-Portuguese Nurses Association, Macau Association of Medical Volunteers and the Macau Surgical Association. Design: This study uses a cross-sectional self-administrative survey. Instruments: The study used case studies research instruments for workplace violence in the health sector by country (from the ILO, ICN, WHO, PSI) and the Minnesota Satisfaction Questionnaire and Perceived Stress Scale. The data collection period spanned from August to December, 2014. Data analysis: Multiple logistic regression examines levels of intrinsic and extrinsic satisfaction in physicians and nurses and significant correlates affecting their job satisfaction.ResultsA total of 720 (14.9% physicians) participants were recruited. Worry about WPV, on-call duty and shift work, experience of bullying and verbal abuse and employment sector emerged as significant correlates affecting the intrinsic and extrinsic job satisfaction of physicians and nurses. Working on the frontline, being aged 30 to 39, coming from an ethnic minority, and perceived stress were significant correlates affecting nurses’ job satisfaction.ConclusionsWPV remains a significant concern in healthcare settings in Macau. Healthcare professionals should deploy protective strategies to combat the negative psychological effects of WPV. Stakeholders should legally enforce a zero-tolerance policy towards WPV within healthcare workplaces. The perpetrators of WPV should be told that violence will be deemed a violation of human rights and not tolerated, not least on account of how WPV is detrimental to healthcare professionals’ mental wellbeing, risking irreversible physical and psychological harm for its victims.Keywords: Workplace Violence, Physicians, Nurses, Job satisfaction, Occupational health, Macau

Associated Publications: Cheung T, Lee PH, Yip PSF (2018) The association between workplace violence and physicians’ and nurses’ job satisfaction in Macau. PLoS ONE 13(12): e0207577. doi: 10.1371/journal.pone.0207577

Affiliations: School of Nursing, Hong Kong Polytechnic University, Hong Kong, School of Nursing, Hong Kong Polytechnic University, Hong Kong, Centre for Suicide Research and Prevention, University of Hong Kong, Hong Kong

External URL: https://doi.org/10.1371/journal.pone.0207577

Version: 1

Publication Date: 2018

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